About us

Welcome to Melissokomiki Dodekanisou S.A and our website www.mel.gr. This is an online shop that offers Greek honey, Traditional Greek products with honey such as Melekouni PGI of Rhodes, Honey Energy bars, Traditional Honey Sweets, Cosmetics with Honey, and Olive etc.

The website of https://www.mel.gr/. is an online store which is owned and operated by Melissokomiki Dodekanisou S.A, a limited company registered in Greece having our registered office at 5th km Tsairi - Airport Avenue, Pastida, Rhodes, 85101, Greece. The electronic contact address is sales@mel.gr, the telephone service line of the online store: 2241048200, extension 614.

Please take a few minutes to review these Terms and Conditions. These Terms and Conditions apply to your access and use of the Web Site. Your use of our Web Site constitutes your agreement to follow these Terms and Conditions and to be bound by them.

Melissokomiki Dodekanisou S.A reserves the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products from us or use our Web Site. Our Company reserves the right to amend, update or upgrade at any time:

part or the whole of these Terms and Conditions part or the whole of content part or the whole of the exterior appearance (interface), the structure or composition (configuration) of Company and its technical specifications, as well as limiting access to the entire Web Site or part of it and/or part of it becoming available by subscription

The limitation of the company's liability

Melissokomiki Dodekanisou S.A is not responsible for any errors in prices, features or photographs and reserves the right to change prices without notice. Furthermore, it shall not be liable to users/customers for damage that may arise from the performance or otherwise of their order. Moreover, it shall not be liable in any way whatsoever for any direct or indirect, incidental, or consequential damage (loss of profit, business operation cessation, loss of information and data, loss of clientele etc.), which may arise in relation to the operation or/and use of the e-shop. Users shall be solely responsible for evaluating and selecting the products and services offered by the website and the company shall bear no liability regarding the correctness of the users’ choice or any incompatibilities between the products, software or services provided by it. Goods are transported on behalf of and under the responsibility of the customer, if required. is shall not be liable for any defects or poor quality of third-party products sold to its customers since merchandise is received packed in sealed packages by their suppliers and/or their manufacturers. If your product is defective or faulty, you should contact one of our representatives to arrange for immediate replacement of the faulty product (See Product returns). The E-shop does not guarantee the availability of products, as presented in this, but undertakes to inform users in case the availability of an ordered product is other than that indicated on the website. Moreover, it shall not be liable for any delays that may arise in product delivery by the relevant courier delivery service. Finally, is shall not be liable for any delays in warehouse deliveries due to extreme weather or strikes and in case of force majeure, which may affect the transfer and delivery of your order.

Intellectual property

All our e-shop's content, including images, graphics, photographs, texts, services, and products provided are the intellectual property of and are protected by the relevant provisions of Greek and European law. Any copying, recording, reproduction, distribution, transfer, processing of the content is expressly prohibited. All product names, logos and trademarks are the property of their respective owners. All company, product and service names used on this website are indented exclusively for identification.

Customer's responsibility

Any user who enters and trades or uses the services of the online store is deemed to agree and unconditionally accept the following terms, without exception. Users of our e-shop state and accept that they shall not use this and its content in any illegal, immoral, offensive, and malicious manner. They also state that the information provided by them during the use of the shop and its contents is true and correct. They state that they assume all responsibility for any unauthorized use of the e-shop and their account by third parties and for indemnifying any damages caused by said use to our website, mel.gr, or/and to any other associate thereof. Finally, they agree that email and other electronic communications can be used as a long-distance means of communication and acknowledge that all contracts, notices, information, and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. We will contact by email or provide with information by posting notices on our Website. If a user does not agree with these terms, then he must responsibly refrain from visiting, using the website as well as from any transaction or use of the services of the e-shop.

Security of personal data

Our company takes all necessary steps to ensure maximum security for you. All your account information and personal data, as well as your transactions, are completely secure and confidential. Only you can access your account information and you are solely responsible for keeping this information secret and confidential. In case of loss or leakage of this information, you must immediately notify us. Users can change their password when and as often as they wish. We recommend the use of strong passwords and the avoidance of predictable ones.

Collecting information

Https://www.mel.gr/ designed its website so that its users can visit it without having to reveal their identity unless they wish. It is requested by the visitors of our website, to provide us with their personal data only in case they want to order product(s), register on our website and / or send an email to sales@mel.gr . The e-shop collects four types of information about users: (1) information that the user gives us when registering as a customer, (2) information that the user gives us in order to execute the order from https://www.mel.gr/ (3) information that the user gives us in entries of competitions that take place from time to time, (4) information that the user gives us for activation of telephony and internet services, (5) that the user gives us when connecting via another platform (applications iOS, android, Facebook, Google). When filling out any order form on our website, you will be asked for your name, address, postal code of your area, your email address, your phone number, credit card details, how to pay for the order. In addition, you may be asked for more specific information, such as shipping details of an order, invoicing details, or details about the offer you have requested. Https://www.mel.gr/ makes use of the information you give us during the electronic sending of the form, to contact you regarding (i) the delivery of the order at your place, (ii) for confirmation and identification of the customer in any necessary case, (iii) for new or alternative products offered by https://www.mel.gr/, (iv) special offers of https://www.mel.gr/, (v) activation of telephony or internet service, (vi) receipt of gifts after a lottery. You can choose whether you want to receive such communications from https://www.mel.gr/, sending your request via e-mail to sales@mel.gr

Protecting information

We have strict security measures to protect Personal Data. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when you finish using a shared computer.

Cookies

Cookies are small files with information that are sent to your computer, mobile phone or other devices when you visit a Website and recognize your device on subsequent visits. These types of files perform various functions such as memorizing your preferences and the products you have chosen, helping to improve your website experience, as well as trying to ensure that the ads or offers you see on the internet are of interest to you. Simple navigation on our Website requires the prior acceptance of cookies by you. The use of cookie technology is necessary to have access to the functions of mel.gr, with your consent which is provided to us by registering as a member or in the list of our newsletters, however we do not process personal data that stored in them. The use of this technology is in accordance with Law 3471 on "Personal Data Protection & Privacy. Life in Electronic Communications "and Law 2472/1997 on" protection of the individual from the processing of personal data ". Our "cookies" do not cause damage to the computers of users and the files stored on them.

Return policy

1)Product Returns due to delivery error

In all cases in which other than the sold goods are delivered, by type or quantity or there is a missing property which has been previously agreed in writing with the COMPANY, the customer returns the products for inspection and ascertainment of the error. In this case, the costs of returning the products to the company as well as the costs of return to the customer are borne by the COMPANY if the method of return proposed by the company is observed.

2)In case it is found that the item has a defect, if this is confirmed by the company, the following applies:

i. The return of the product to be replaced should be done together with all the documents that accompanied the product and its complete packaging. If it is a defect found later after delivery and the packaging does not exist or also if the product packaging was received by the distributors during the delivery of the item, the product packaging is not required.

ii. The return of the products will be done either by personal and transport means of the company or by courier. In cases of return by courier, the customer is charged with the shipping costs to the company and the company is charged with the shipping costs of the replaced product.

iii. After the return of the products, the defect reported by the customer is checked and then contacted to inform him about the results of the check.

iv. If the defect is found, the product is replaced.

v. In case of debit or credit card the company will be obliged to inform the issuing Bank of the cancellation of the transaction and the bank will then proceed to any transaction provided under the contract it has drawn up with the customer without the relevant responsibility of the company most. The company, following this information, does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. In the case of cash payment, if the customer had chosen the option "collection from the store", it will be refunded to him from any store in the company's network. In case of payment by bank transfer, a reverse bank transfer will be made from the company's accounts to the customer.

vi. In case the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other total or partial offset of his claim against the customer.

3)Product returns deemed defective upon delivery (DOA)

The return of the products, which are considered defective upon delivery (DOA) will be accepted within seven (7) calendar days from their delivery to the customer. At the same time, the product must not be damaged and must have all the original documents that accompanied the product (e.g. consignment note, retail receipt, etc.) and its complete packaging. In these cases, the following applies:

i. The product is received and checked to determine the defect reported by the customer.

ii. Provided that they have been previously received and checked by the company, the item will be replaced with a similar new one, or in case of unavailability with another new product of similar quality and price, otherwise in case the customer does not want replacement, will the money of the original purchase be returned to the customer. The refund is made in the same way as the initial payment of the customer to the company.

iii. In particular, in case of debit or credit card the company will be obliged to inform the issuing Bank of the cancellation of the transaction and the bank will then proceed to any transaction provided under the contract it has drawn up with the customer without the relevant responsibility of the company. The company, following this information, does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. In the case of cash payment, if the customer had chosen the option "collection from the store, it will be refunded to him from any store in the company's network. In case of payment by bank transfer, a reverse bank transfer will be made from the accounts of the company to the customer.

iv.hipping costs both for the return of the products to the company and for the return to the customer of the replaced product are borne by the company.

v. In case the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other total or partial offset of his claim against the customer.

4)Return of non-defective products - Right of unjustified withdrawal by the customer

The customer has the right to withdraw from the purchase contract within a period of 2 calendar days from the delivery and even when there are many products in the same order from the delivery of the last while when there is an obligation to deliver products at regular intervals from the delivery of the first. The withdrawal is made under the following conditions:

i. This withdrawal is unjustified and without any charge and if the item has already been delivered the customer must return the product exactly in the condition in which it was received, with all its parts, the accompanying forms, and its packaging in excellent condition. The return of the item is accepted only if the buyer has first paid any amount charged by the company for the shipment of the item to him and the shipping costs for the return of the item.

ii. The declaration of withdrawal is made in writing or electronically and the company is obliged to send a confirmation of receipt of the declaration of withdrawal as soon as it arrives.

iii. Following the declaration of withdrawal, the company is obliged to return the price received within a maximum of 14 days from the receipt of the products.

iv. Delivery costs are not refundable.

v. The refund to the customer will be made by the same means by which the initial collection was made. Specifically, in the case of debit by credit card as follows: in case until the withdrawal and return of the item the price has been paid to the company by the Bank, the company will be obliged to inform the Bank for the cancellation of the transaction and the bank will proceed with each act provided for based on the contract drawn up with the customer. The company after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. In the case of payment in cash, if the customer had chosen the option collection from the store, it will be refunded to him from the store where he received the product. In case of payment by bank transfer the return will also be made by bank transfer to the same account of the customer.

vi. The customer is liable to indemnify the company if he made use other than that necessary to determine the nature, characteristics, and operation of the goods in the period up to the declaration of withdrawal. The determination of the nature, characteristics and function of the goods should be made based on the information provided on the outer packaging of each product, as well as the additional information provided by the company and in any case without opening the packaging of the products. The company is willing to inform the customer of any questions about the nature of the products by providing additional information material electronically or otherwise.

5)Exceptions to withdrawal: Products which are not suitable for return, for health reasons or for hygiene reasons, and which have been unsealed after delivery.

Contact us

It is always our pleasure to communicate with our customers and any complaints are always welcome. We always value your time to provide us with feedback information which helps us to ensure that our customers are completely satisfied, as we wish you to visit our Website again also to recommend us to your family and friends. For any questions or comments regarding the above, or if you want us to stop processing your information, do not hesitate to contact a member of the Customer Support Department of the family of MELISSOKOMIKI DODEKANISOU S.A via e-mail, live chat or phone, we will be happy to answer any questions you may have. Α record of all live chats or emails sent is kept for request tracking and statistical purposes. For more information we are always at your disposal either by phone at +302241048200 or by e-mail at sales@mel.gr